Support
Contact us
We accept inquiries by email. You can also write to us from Profile → Contact in the app.
- Typical response time: [within X business days] (Premium: within 24 hours)
- It helps if you include your iPhone model and iOS version
FAQ
What is Emergency Unlock?
This temporarily opens your locked apps for 15 minutes. Use it from "If you need to open an app now" on the Home screen. After 15 minutes the apps lock again automatically. Your group is told that you did an emergency unlock, and the time you spent unlocked doesn't count toward that day's low-usage hours (which grow your base). Please use it only when you truly need to.
Are group members notified when I unlock?
Yes. When you do an emergency unlock, it's recorded in your group's activity feed and shared with the members. Only the fact that you unlocked and the names of the apps are shared — never how much you used them. Members who have "Emergency Unlock Notifications" turned on also get a push notification.
Nothing happens when I tap "Add App"
Selecting apps to monitor requires permission for iOS "Family Controls." When you tap the button, a permission dialog will appear — please allow it. If permission is already granted, GoalSpace's app list (recommended apps, categories and search) opens.
I'm not receiving notifications
First, check that notifications are allowed for GoalSpace under your device's Settings app > Notifications. Then check that the categories you want are turned on under "Notifications" on the Profile screen. Also note that notifications fire based on other group members' actions, so trying Focus or a quest by yourself won't send one to you.
How do I cancel my subscription plan?
You can manage or cancel your subscription from your Apple Account settings. Go to Settings app > your name (Apple Account) > Subscriptions, select GoalSpace, and cancel. Deleting the app or closing your account does not cancel your subscription.
Which devices does GoalSpace support?
GoalSpace runs on iPhone with iOS 26.0 or later. It is not available to children under 13.
How much does it cost?
GoalSpace is free to use. Premium, which adds things like unlimited groups, is a monthly or yearly subscription. Prices are as shown on the App Store.
Is my app usage time sent anywhere?
No. Your app usage time (Screen Time data) is displayed only within iPhone's Screen Time framework and never leaves your device. All your group sees is events like "unlocked" or "focused", the names of the apps you watch, and things you choose to post, such as photos.
Can I buy collection items?
No. Furniture and other items can't be bought. You earn them through time away from your watched apps, your steps, completed quests and more.
What if this doesn't resolve my issue?
If this page doesn't resolve your issue, please contact us via "Contact" on the app's Profile screen or at the email address on this page.
How to cancel your subscription
- Step 1 Open Settings on your iPhone
- Step 2 Tap your name at the top (Apple Account)
- Step 3 Subscriptions
- Step 4 GoalSpace → Cancel Subscription
Deleting the app or closing your account does not cancel your subscription. It renews automatically unless you cancel at least 24 hours before the end of the current period.
Closing your account
DraftYou can close your account from “Withdraw account” at the very bottom of the Profile screen in the app. Once your account is closed, you can no longer sign in with that email address.
Closing your account currently deactivates it. Your records (your profile, groups, quest photos and so on) are not deleted; they are kept. If you would like your data deleted, please contact us.
When you close your account, the restrictions on the apps you were blocking on that iPhone are lifted.
Closing your account does not automatically cancel your App Store subscription. Please cancel your subscription first.
To be added Replace this once the data retention and deletion policy is decided. (For example: data is deleted X days after closing an account / deletion requests are accepted by email.)